Contact Us – CheckMy-Grant

Why Contact Us?

At CheckMy-Grant, we strive to empower users by providing real-time updates, guidance, and trustworthy information related to SASSA grant applications. Whether you’re checking payment dates, resolving verification issues, or seeking clarity on policies, our support is just a message or call away — simply visit our Contact Us page to reach out anytime.

From verifying your grant status to troubleshooting technical issues, we understand how important this assistance is. As part of our DMCA Policy, we aim to respond quickly, accurately, and compassionately—because every query matters.

Whom Can We Help?

We welcome inquiries from:

  • Individuals seeking updates on their SRD grant application or payment status.
  • Users looking for detailed guidance on official verification steps.
  • Those needing help interpreting how government policies affect their grants.
  • Visitors who want to provide feedback on the CheckMy-Grant platform itself.

Whether you’re a first-time applicant or simply need help with technical navigation, our support staff is here for you.

Ways to Get in Touch

Online Support Form

Fill out our convenient Contact Form below with your name, email, and a brief description of your concern. Make sure to include:

  1. Your Full Name
  2. Email Address or Phone Number (for follow-up)
  3. Your South African ID Number (securely, if you’re comfortable—only if necessary for your query)
  4. Nature of Your Inquiry, such as:
    • Checking grant status
    • Payment date updates
    • Identity verification
    • Technical or site navigation issues
    • General feedback or suggestions

Once submitted, our support team will aim to respond within 1-2 business days.

Email Support

checkmy-grant.co.za/

Prefer email? Reach us at:

Use “SRD Grant Inquiry: [Your Name]” as your email subject to help us route your message to the right team faster.

Phone Support (South Africa Only)

Call us toll-free at:

0800 60 10 11

This line is dedicated to Social Relief of Distress (SRD) grant inquiries and is available during business hours—Monday to Friday, 08:00 to 17:00.

FAQ & Help Center

Your question may already be answered in our Help Center, which covers:

  • Tracking grant approval status
  • Payment date information
  • Bank detail updates
  • Grant eligibility criteria

We recommend checking the Help Center before reaching out—it might save you time.

What We Don’t Do

  • We don’t process or approve SASSA grants ourselves. All grant decisions are handled by SASSA.
  • We cannot process bank changes or payments. For official actions, we direct you to srd.sassa.gov.za or SASSA support.
  • We do not charge any fees for this service. We’re here to help—for free.

Security & Privacy

We respect your privacy. Any personal information you share (like your ID number or phone number) is securely handled, used only to assist your specific query, and not shared without your consent.

For your protection:

  • Never share sensitive details like PINs or CVV numbers.
  • Beware of any scams requesting upfront payment or personal banking details.
  • Only use official channels we provide.

Suggested Inquiry Categories

To help you connect with us faster, here are examples of common inquiries:

  • “I entered my ID and phone number, but the site says ‘verification pending’—what does that mean?”
  • “When will my R350/R700/other SASSA grant payment be processed?”
  • “How can I update my bank account details to ensure timely payment?”
  • “I discovered conflicting information—can you clarify whether the R700 grant is legitimate?”
  • “The site isn’t loading properly on my phone—can you help me troubleshoot?”
  • “I have ideas to improve the website—how do I share them?”

Sample Message You Can Use

Subject: SRD Grant Status Inquiry – [Your Name]

Message:

Hello CheckMy-Grant Team,
I entered my South African ID number (e.g., 8901015009087) and mobile number on your site yesterday, but the response said my status was ‘verification pending’. I haven’t received any updates since.
Could you please advise what this means, and how long it usually takes for verification to complete? Also, is there anything else I need to do?
Thank you for your help.
Best regards,
[Your Name]

Our Reply Process

  1. Acknowledge Receipt – You’ll receive a confirmation when your message is received.
  2. Review – We carefully assess the details you provide and look into any underlying issues.
  3. Respond – You can expect a helpful reply within 1–2 business days, with clear guidance or next steps.
  4. Follow-Up – If additional information is needed, we’ll ask; if the issue is resolved, we’ll let you know how to proceed.

Why This Helps You

  • Accurate Information: We’ll guide you using the latest verified updates from SASSA and reliable sources.
  • Time Savings: Clear, targeted responses mean less waiting.
  • Supportive Experience: We’re here to assist—not overwhelm. Every message is handled with care.
  • AdSense-Friendly Design: This page is structured for easy readability (short paragraphs, bold headings, bullet points), optimal for both users and advertisers.

FAQS

1. How long does it take to receive a response after contacting CheckMy-Grant?

We usually reply within 1–2 business days. If your query requires additional verification, it may take slightly longer. Please ensure that you provide your full name, ID number, and correct contact details to speed up the process.

2. Can CheckMy-Grant approve or decline my SASSA grant application?

No. CheckMy-Grant is not affiliated with SASSA and does not process applications. We provide updates, guidance, and help you interpret your status results. All approvals and payments are handled directly by SASSA through their official systems.

3. Why does my grant status say “pending” or “verification in progress”?

This usually means SASSA is still verifying your personal details, banking information, or eligibility. The process can take a few days. If it’s been longer, you can contact SASSA directly or reach out to us for guidance on what the status means.

4. What should I do if my banking details are incorrect or need updating?

If you notice incorrect banking details, you must update them on the official SASSA SRD portal (srd.sassa.gov.za). CheckMy-Grant can provide instructions on how to do this but cannot make the update for you. Always use secure, official channels when sharing financial information.

5. Is the R700 grant message I received real?

No. Many fraudulent messages are circulating about a so-called “R700 grant”, but the official SRD grant remains R350 per month unless SASSA announces changes on their official site. Always verify updates on srd.sassa.gov.za or through trusted platforms like CheckMy-Grant.

Final Thoughts

We know applying for social grants can be stressful—especially when aiming to provide for yourself and your family. At CheckMy-Grant, we aim to lighten that load by delivering accurate, timely guidance in plain language.