How to Fix SASSA Status Errors Everything You Need to Know

If you’re encountering SASSA Status Errors, you’re not alone. Whether you’re doing a SASSA Status Check for the R370 SRD grant or any other grant, it’s important to understand common errors and how to fix them quickly. Here’s a practical guide to help you navigate these issues.

Click here to do a SASSA Status Check

Pending Status

What It Means:
Your application is under review by SASSA. This status is common and typically indicates that your details are being processed.

Fix:
Wait for a few days. SASSA is reviewing your information.
Regularly check your status online using the SASSA status checker tool.

Approved Status

What It Means: Your application has been approved, and payment will be processed.
Fix:
If no payment date is shown, double-check your banking details. Ensure your bank account is active and correctly linked.
If there’s a delay, contact SASSA support or visit the nearest office.

Declined Status

What It Means: Your application was rejected. The reasons for this can vary from income exceeding the threshold to incorrect personal details.
Common Causes:
Income Above the Threshold: If you earn more than R624 a month or receive other government support, you will be disqualified.
Incorrect or Mismatched Details: Check if your ID or banking information is accurate Fix:
Review the reason for rejection and address it.
Submit an appeal via the SASSA appeal portal if you believe the decision is incorrect.
If you’re earning more than the threshold, reapply once your income decreases.

Identity Verification Failed

What It Means: The identity verification process couldn’t be completed, often due to mismatched details between SASSA’s system and Home Affairs records.
Fix:
Visit your nearest Home Affairs office to confirm and correct your identity details.
Ensure that your documents are clear and updated.

Referred Status

What It Means: Your application has been forwarded to the Department of Home Affairs (DHA) for further verification.

Fix:
Wait for DHA to complete the verification process, which typically takes 7-14 days.
Check your status regularly for updates.

Self Exclusion

What It Means: You do not meet the eligibility criteria due to income exceeding the threshold or already receiving another government grant.
Fix:
If you were earning more than the R624 limit, reapply when your financial situation changes.
If receiving another grant, you are not eligible for the SRD R370 grant.
2. Approved Status

Appeal Status Check

What It Means: If your application was declined and you’ve appealed, you’ll need to track the progress of your appeal.
Fix:
Use the SASSA appeal status tool to check the progress of your appeal.
Keep your personal details updated to ensure smooth processing.

How to Check Your SASSA Status

Visit the SASSA Portal:
Go to the official SRD portal (srd.sassa.gov.za) and enter your ID and phone number to check the status.

Use Moya App:
This app allows you to check your status without data charges.

WhatsApp or USSD Code:
For quick status checks, use WhatsApp (send a message to 0600 123 456) or USSD codes (1203210# or 12069277#).

SASSA Helpline: Call 0800 60 10 11 to inquire about your status directly.

Why Your Payment Date May Be Delayed

If your SASSA status errors is “Approved” but no payment date is assigned, several factors could be causing the delay:

Bank Details Verification: Ensure your banking information is correct.
System Backlogs: High application volumes can cause delays.
Public Holidays/Weekends: Payments are not processed during these times.

What to Do:

Regularly check your status and banking details.
Be patient, as delays are sometimes inevitable.

Additional Tips for Success:

Keep Personal Information Updated: Ensure your phone number, banking details, and address are current.

Apply Early:
Submit your application early to avoid missing any deadlines.

Avoid Using Shared Accounts: Use a bank account in your name for faster processing.

FAQs

Your application is under review. Wait for a few days and check your status regularly.

Appeals can take up to 90 days for a decision. Track your appeal status online.

Review the specific reason for decline. Common reasons include income exceeding the threshold or incorrect personal details.

Visit the official SASSA website, use the Moya app, or check via WhatsApp to see if your application has been approved.

Check if your banking details are correct and up to date. If the issue persists, contact SASSA support.

Go to the official SASSA appeals portal, enter your details, and submit your appeal.

Ensure your identity details match the Home Affairs records. If needed, visit Home Affairs to verify your information.

Final Words

Addressing SASSA status errors requires patience and careful attention to detail. Regularly check your status, update your personal information, and follow the required steps for appeals.
By staying proactive and informed, you’ll be in a better position to resolve any issues and secure your financial support from SASSA.

How to Fix SASSA Status Errors Everything You Need to Know